How can we help?

Ordering and pickupPickup times, I’m here, codes Refunds and problemsWrong, missing or not up to scratch Payments and receiptsApple Pay, cards, GST receipts Live mapWhy a truck shows live or last seen Your Urban accountSign in, privacy, delete account NotificationsPush, text and email settings

Most asked

The truck wasn’t there. What now?

Tap "not here" on the truck and report the order. If the truck closed early, open orders are refunded automatically.

My order is wrong or missing something.

Report it from your order within 2 hours of pickup and add a photo. The truck can refund straight away; if they don’t reply, our team decides.

Can I change my pickup time?

Yes, until the truck starts making it. Open the order and pick a new slot.

How do I get a tax receipt?

Every order has a GST receipt. Find it on the order page or in your account.

Do I need an account?

No. Guests can order with Apple Pay or Google Pay and track by text message.

How do you use my data?

To run your order and, if you follow a truck and say yes, to let that truck send you news through Tucker Trucks. See the privacy policy.

Still stuck?

Problem with an orderReport it within 2 hours of pickup, with a photo. Most are sorted the same day.Report a problem
Chat with us7 am to 10 pm, every day. Trucks get priority during service.

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Email[support email address] · we reply within one business day.

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